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Thursday, February 28, 2013

Thank you everyone!


I just wanted to thank all of you for your wise words, emails, phone calls and posts on my blog yesterday. I appreciate the opinions and advise and wisdom from your own experiences with galleries and UPS!

You will be happy to know that I received a very kind phone call this afternoon from the shop in question and I am going to be reimbursed 100% for my loss. I wrote an email this morning sort of paraphrasing some of your comments and asking them to do the right thing, and I am happy to say they did. I have a good relationship with this shop, they are very professional, which is why I was surprised yesterday to receive the email saying they would only cover 60%. Apparently this came from the accounting side, those who only ever see the numbers and not the personal situation attached. The gallery manager went to bat for me, fought for me and she clearly got the point across. I have been really impressed with how all of this has been handled, except for the packing part that started this in the first place! So, all is well, lessons learned by all of us. Fight for justice and the right thing, sometimes you can actually win the battle, especially when you are dealing with intelligent, kind and  rational people, haha!
Meanwhile, I have a bisque fire going, finally, Wesley is home sick with the flu, and I am dressing my loom. This little cup is in the kiln, looking forward to glazing it over the weekend and seeing if it can survive my inept skills with ^6. I hope so, I have grown fond of it.
peace ya'll, hope all your shipments arrive unharmed :)

9 comments:

smartcat said...

Much happiness that this turned out well!

Laura Farrow said...

bravo!

cookingwithgas said...

yes! It does pay off to stand up for your rights.

Sherry said...

Wonderful news Tracey!

Hollis Engley said...

Good. That's the way it should happen.

gz said...

a good outcome, with learning all round-can't fault it!

Lori Buff said...

So glad it worked out well for you. I could see both points of view (yours and the gallery accounting department) but the 60% doesn't take into consideration the emotional side of opening that box with the broken pots inside.
Good lessons learned by all.

Amy said...

yeah! So glad for a happy ending in this...

handstories said...

so good to hear that the "good gals" win now & then!