Wednesday, February 27, 2013
Is this fair.....?
A couple of weeks ago I got a shipment back from Mudfire Gallery. (I know, I just love all this work coming back, ugh). Mudfire wins the prize for packing and shipping. Double bubble wrap, corrugated cardboard and a HUGE box for just three pieces. Everything snug and safe, just as it should be.
I emailed photos to the gallery, they called, very apologetic and embarrassed, seems a new hire did the packing, obviously did not know what they were doing.
NOW.... here is my question to you. I have never dealt with breakage before, these are my first returns, and as I said the other gallery packed to perfection. This gallery wants to pay me 60% of the cost of these pieces they packed so poorly because I quote "it is such a hassle to file a claim with UPS and they aren't very cooperative with handmade items". They want to reimburse me as if it were a sale.
This hardly seems fair to me. Each barn was $150. So I think the gallery owes me $300 for this work. They emailed and said they were sending me a check for $180. As I am typing this, my fingers are tapping the keys harder and harder, I really think this is irresponsible and unfair and I am out $120. It's not like I am getting rich making pottery as it is, and now this. I like this gallery, very nice people and I have a good relationship, I don't want to burn bridges here, but seriously.....
So is this gallery policy? To pay a commission price for work they ship incompetently that gets broken? The work was insured, shouldn't I get the full price for my loss? I'm getting more and more annoyed with selling art. There are just so many pissy things involved!