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Tuesday, December 29, 2009

Decorative Accessory

When I was a showroom designer I probably used or wrote this term 10 times a day. I call my cat my decorative accessory, she is so pretty and just plops down in a shaft of light or on a quilt and looks like she is posing for a catalog shot. Today I filled out show applications, filed some papers away and cleaned out the attic. Time for some of those childhood toys to go!
I'm not going to use this blog as a pissing match, but let's just say today I had a conversation with Olympic again and it looks like they will probably not be sending me any shelves, mostly due to some profanity used on my part. Oh well, years of working for older corporate America white men has not done much for my patience with intolerable personalities from upper management types that think I am an idiot. Apparently these posts and shelves were only meant to last a year, and no one at Olympic seems to understand that I actually wanted them to last longer than that. Since I have been trying to deal with them since November 11, 2009, I just give up. It's just too unpleasant. And here is the most aggrevating part of all: I looked up the cost of the shelves and posts and it comes to around $150 for what I am asking to have replaced. I spent $2800 with these people and they want to argue over $150 to make a customer happy!!!!!!
WHAT I WILL TELL YOU IS THAT I WILL NEVER ORDER ANYTHING FROM AXNER OR OLYMPIC AGAIN AND I WILL SAY THIS TO ANYONE THAT ASKS FOR MY OPINION ON THESE COMPANIES! THEY BOTH HAVE THE WORST CUSTOMER SERVICE OF ANY COMPANY I HAVE EVER EVER DEALT WITH!
There, now that that's over, lets just all have a great 2010!! and be kind to the first person you see every day. How 'bout it!?

11 comments:

ang said...

hey trace...note to yourself the date's still on!! hiya pusscat!! and oh dear what a saga...

traceybroome@mindspring.com said...

Ang, I saw that dang date after I posted this!!! It is definitely off now haha! yes, a saga.....sigh......

Hollis Engley said...

Sounds to me like it's time to start a New Year, Tracey, and leave all this bullshit behind. Onward into 2010!

Dirt-Kicker Pottery said...

When it gets to the point where it's no longer worth the time and agravation, you just have to move on. But.. You sure did give them a good kick in teeth good-bye. I won't be purchasing from them either.

Judy Shreve said...

Tracey -- what a bummer -- but you should post this story on clayart -- a powerful platform for change. I think the only way we can get companies to respond to customer service is to stand up for what is right.

traceybroome@mindspring.com said...

You all are so right, I was trying to leave it behind, but yesterday I had an email from Olympic asking me to call them, and then it ended in a shouting match. Judy, good idea about Clayart, I may have to put something together. The thing that bugs me the most is that the Haugen boys keep saying that I shouldn't be calling about this because I have had this kiln for a year. I keep reminding them that I expected the shelves and posts to last a bit longer than that!

cookingwithgas said...

The bas#%%s!
Up to their old tricks or business as usual!
Put it in words- which you do well.

jimgottuso said...

sorry to hear that it didn't get resolved properly, i hate that the tactic of wearing people down is so effective. i recently had my dr.'s nurse hang up on me when i called about a prescription refill. he's no longer my dr. but it doesn't really make me feel better about it. i don't think that there will be any repercussions for her behavior just like it doesn't sound like there will be any repercussions for this company's customer service workers' behavior. i always have the sneaking suspicion that the owner of the company has no idea any of this is going on and if they did, they would be horrified. of course i could be wrong about that too. anyway, it will probably be good for your stress level to leave it behind. i think you've influenced a bunch of people to avoid dealing with them... too bad they don't get it.

traceybroome@mindspring.com said...

Jim, I was actually talking about the owner (Olympic)! That's the worst part of it all!!! Axner is just clueless as far as I can tell, they never respond to emails or voice mail.....

traceybroome@mindspring.com said...

... I'm not dead yet......

ang said...

trace you crack me up!! persistence is the key....